Supervisor Notes on Listening and on Conflict Resolution

Listening

We listen to communicate

Listen with clear mind

Listen with curosity

the best way to understand people is to listen to them

Do list

Listening    1. Keep eye contact with the person you are talking to.

                    2.  Clear your mind clear or all thoughts. Don’t be trying to think of responses until you have heard all of the situation.

                    3.  Ask questions, for clarification, so that you are sure of the problem or situation.

Don’t list

Listening    1. Don’t go on mental vacations.

                    2. Don’t listen to what you want to hear and tune out the rest.

Eye contact

Clear your mind

Asked questions

Don’t go on mental vacation

Listen to what want you to hear before you speak.

Take time to listen.

Make eye contact often.

Ask questions

 When?

 Why?

 Where?

 How?

Listen with curiosity.Show that u are actually interested in what they are saying.

Listen with a clear mind.

Don't have other thoughts going through your mind while your trying to listen.

How to pay attention  to other people problems .

 And make them feel that you are concern or care to what they are saying.

Make them feel confident to come and talk to you about any problems that they may have.

Always maintain eye contact with them so that they can feel that you are concern and not getting

Bored with their problems.

Listen to every side of the story 

 

 

Conflict resolution

Resolve issues in heathly way   
Target specific behaviors and set boundaries  

1.       Ask questions about the situation. Then listen to all of the information that you are given, without trying to fix it, before you have all the information

2.       Paraphrase the information, for your own clarification, and ask if “is this what I hear that you are saying”.

3.       Let them know that you are hearing what they are saying and you understand.

 

Denial isnot river in Egypt
Express needs
Find out if need can be met or not

Conflicts can be negative or positive to change.

Don’t mismanage conflict.

Listen to both persons point of view.

The most basic need of all humans needs is the need to be understand and the need to be understood.

The best way to understand people is to listen to them.

Resolve issues in a healthly way.

Target specific  behaviors and set boundaries.

How to maintain calm so that you can have a clear mind of what is happening.

How to deal with a problem.

How to approach a problem and what steps to take so that you wouldn’t and up with two.